On strike from Subway

I'm refusing to eat at Subway and I suggest you do the same!

Saturday Adam and I took Garrison to ride the train at Collin Creek mall. He loves it and he looks so adorable sitting in the cart while it goes around and around. After that we let him play at the indoor gym and then we had lunch. We got Garrison chickfila and then Adam and I were going to eat at Subway. Since Garrison already had his food, I sat at the table with him, while Adam ordered. Adam's subway ended up being $8, which I told him wasn't correct, and once he looked at his receipt he was overcharge by about $1.50. Keep in mind that money isn't the issue here. Obviously, I'm not peeved over less than two bucks.

Adam goes back up to the counter to tell the lady she over charged him and the cashier refuses to help him. She didn't even speak a word to Adam. Terrible customer service. Adam finally said to her "are you not going to help me?" at which the lady blankly stares at him and shrugs her shoulders. Ummm seriously?! This is not acceptable. The next day, Adam calls the Subway manager and complains both about being over charged and that the employee wouldn't help correct the situation. The manager actually has the nerve to tell Adam that most of their employees speak English as a second language and that this was a language barrier issue. To which Adam replies, so are you saying that I need to speak Spanish to eat at a Subway. About the price issue, the manager tells Adam that they have subs of the day which are much cheaper, and that maybe Adam should try this next time he visits a Subway. Does anyone see a huge issue with this?! First rather than apologizing for the lack of customer service you stand by your employee by claiming they don't speak English. Secondly, you don't acknowledge that my husband was over charged, but you tell him to order something cheaper next time!!!!!! Unbelievable!! How does ordering something cheaper help you if the employee is going to ring it up incorrectly and then speak Spanish back to you when you try and tell them they are overcharging you. No Thank you Subway...You  have for sure lost two customers! Ridiculous....Also, I should post the email that Adam received from the Manager, with about 15 grammatical errors and words missing like the and of...etc. Obviously, no one at Subway speaks English as their first language! It's really sad actually....So, my advice, don't eat at subway! :)